Coronavirus (COVID-19)
Updated at 10:30 on Monday 11th January 2021
As a customer-focussed business, we are keen to reassure our guests, site managers and housekeepers during uncertain times. The situation regarding coronavirus (COVID 19) changes daily and we will always follow the latest regulations.
If your holiday is cancelled due to restrictions, then you will be offered one of the following options.
1. We can re-book your entire stay to a future available date, outside of the declared restriction period, within 12 months of the end of your original booking (subject to any additional cost being paid by you).
2. If you are unsure of the future dates you require, we can provide you with a voucher to the value of the monies paid to date for your holiday, to be used against a holiday outside of the declared restriction period and within 12 months of the end of your original booking.
3. If an alternative stay is not convenient for you, we will offer you a full refund.
To put your mind at ease we have provided additional guidance for you for your upcoming stay and our team are on hand if you have any additional questions.
Safer stays
We have shared national guidelines with our site managers in relation to cleaning protocols which set out the extra measures to be taken. The guidelines have been carefully considered and developed at industry level to protect the health and safety of guests, as well as housekeepers and support teams involved in preparing the property.
Arrival Guide information will be sent at least two days before you travel.
To help us with the challenges that COVID-19 presents, some soft furnishings such as cushions and throws as well as other items such as literature will have been removed from the property in advance of your arrival.
Also, perishable open food items including tea, coffee, sugar and milk will not be left at the property. You will therefore need to bring these with you, along with cleaning products that you would normally use at home on a daily basis plus hand sanitiser and antibacterial hand wash, to allow you to take the necessary handwashing and cleaning precautions during your stay.
We would also request that you assist the housekeeper by stripping and bagging any used bedding, towels and other laundry items in the laundry/black bags provided at the property, with as little shaking of the items as possible.
You must comply with the relevant Government rules on the sharing of holiday accommodation. Information on the rules currently in place can be found here.
What to do if developing COVID-19 symptoms before the start of the holiday, whilst on holiday or subsequently.
If you develop or a member of your party develops symptoms prior to your stay, you must follow the latest NHS guidance in this respect and not travel under any circumstances. Please contact our team who will seek to find alternative arrangements for your stay.
If you develop or a member of your party develops symptoms during your stay and a test confirms infection please let us know and leave the property immediately so that we can take the necessary steps to deep clean the property. If you develop or a member of your party develops acute breathing difficulties during your stay please call 999.
Similarly, if you develop or a member of your party develops symptoms within 14 days of your stay and a test confirms infection please let us know immediately to allow the necessary measures to be taken.
Up to date information and advice regarding COVID-19 can be found on the GOV.UK and NHS websites. In particular please read and familiarise yourself with the following www.nhs.uk/conditions/coronavirus-covid-19 and www.gov.uk/government/publications/covid-19-stay-at-home-guidance or www.gov.uk/coronavirus